We understand clothing & shoe sizing can vary. There is no universal size guide, every model or make is different. If you are unsure please contact the store to discuss eligibility of a return on 07 3855 4000. – The customer is responsible for all shipping fees on returned and exchanged items that do not meet the guidelines of our returns policy. – We reserve the right to refuse a return if the policy has not been adhered to. This ensures the parcel is assigned a tracking number so we can safely track your return parcel’s journey back to us. – We recommend you send your parcel via Registered Post. We advise that when you try on your new shoes for the first time you do wear socks and test them out on carpet, especially on lighter colour shoes for precautionary reasons. – We are unable to accept shoes returned with scratched or dirty soles. Doing so can result in your return being rejected. Do not attach shipping forms, tape or mark the item. – The tags are just as important as the items themselves, so please do not alter or tamper with it in any way. If you are unsure about sizing please contact our friendly staff on (07) 3855 4000 before making a purchase.Ī few things to be mindful of when returning or exchanging. In these instances we won’t be able to accept returns unless the product is faulty under warranty or the incorrect item was received. However, there are no returns on sale items for change of mind so be sure to purchase correctly. During the assembly the bike goes through a thorough quality control check to ensure your bike is up to our high standards and yours.įor shipping, the handlebars and the front wheel are removed, hand packed, and padded with your bike's frame to ensure the safest possible transport.We cannot accept returns and exchanges on helmets due to safety standard concerns.Īs a small, family owned business we appreciate you choosing to shop at Snowcentral. We have a 30 day Australia wide shipping returns/exchange policy for all online and instore purchases, provided they meet the criteria below and items are unworn, in the state you received them, and in the original packaging. The brakes are then adjusted and tested for reliable stopping power.
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After this happens, the rear wheel is installed with care to make sure that the chain is tensioned properly and that the free wheel of the bike is in proper working order. Making sure your wheel is true is key to prolonging the life of your rims, and ultimately your whole bicycle. From there, the wheels are taken off individually for the truing process. During this process, our technicians will go through each of the bearing components, ensuring a solid, smooth ride from the first turn of the cranks. Our certified team of technicians spend the time to fine tune the bike so you don't have to.
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Just tighten the handlebars, install the front wheel,pedals and ride! This process is done with care, by our experienced professional technicians to ensure that your bike not only lasts, but most importantly is covered by any manufacturer's warranty.
Our $99 Bike Assembly is here to help you maximize your riding time. Please allow 15-20 business days on select Framed custom built bikes. Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped.
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